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Successful family businesses learn & adapt

Soon after Jessica Bettencourt took over as the third generation owner of the hardware and outdoor equipment retailer Klem's in Spencer, she decided she'd make a hard decision her father couldn't bring himself to do.
Klem's opened in 1946 as a tractor repair store, but tractors had long since stopped being a significant moneymaker for the business. So Bettencourt, who took over in 2011, pulled out.
“That wa ...

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