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Hospitality & Tourism

How to deliver superior customer service

Madeleine Ahlquist Special to the Worcester Business Journal |

Today, every business should consider itself to be part of the hospitality industry. Whether you're in a retail business, a service business or a manufacturing business, how you treat...

Baker lays out $1B, 5-year economic development plan

STATE HOUSE NEWS SERVICE |

Gov. Charlie Baker on Thursday proposed to pour almost $1 billion over the next five years into economic development, housing and job training as part of a strategy to maintain strong job growth in...

Baker pitches hydropower; education in state of the state

STATE HOUSE NEWS STORY |

Gov. Charlie Baker, in an unapologetic defense of his administration's focus on the nitty-gritty of governing, called Thursday night for a significant new investment in vocational schools while also...

Best of Business 2016: Food

Here are the best food and social meeting spaces in Central Massachusetts.

Best of Business 2016: Offsite Venues

The 2016 Best of Business winners in this category include everything from employee outings to meeting...

Marlborough, QCC partner in dietary management program

Emily Micucci |

Quinsigamond Community College (QCC) in Worcester has launched a new certificate in hospitality and dietary management for the spring semester, in partnership with the city of Marlborough.

Businesses keeping a watchful eye on online reviews

Laura Finaldi |

Google any service business and oftentimes the first thing that pops up on the side of the webpage is its ratings. That makes it possible to make a judgment about a business without visiting its...

Beverly businessman pushing for Worcester professional hockey

Laura Finaldi |

Last month, Worcester's Civic Center Commission unanimously approved a plan to bring professional hockey back to the DCU Center. The fate of a potential Worcester team is in the hands of the East...

Youth sports becoming big business for Central Mass

Sam Bonacci |

Sports complexes across Central Massachusetts are tapping into a youth sports market that has proven recession proof and continues to grow.

Worcester businessman joins Dunkin' Donuts board

Sam Bonacci |

Matthew Doyle of the Branded Management Group in Worcester has been named to the Board of Directors for the supply chain company serving Dunkin' Donuts, National DCP announced Wednesday.

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