10 things I know about... Customer service
David Low is director for sales and marketing at Urgent Care Centers of New England/CareWell Urgent Care.
10) Sharpen your problem-solving skills. By resolving difficult situations effectively, you create a partnership with your customer. People want to know you are looking into an issue, and how you are working to resolve it in case future issues ever arise.
9) Happy employees. Treating customers and employees well is equally important. Your staff is an ambassador for your brand.
8) Implement new technologies to meet rising expectations when it comes to customer service. Customers want to utilize different platforms convenient for them.
7) Get feedback. Remember you can always do better and loyalty stems from exceeding people's expectations.
6) Support the community around you. Work with partners in your community to expand your outreach and provide value to your neighbors. It's important to show consumers you care and have corporate social responsibility.
5) Anticipate needs. Get to know people and show them you have their best interests in mind. And always keep your promise.
4) Listen. Everyone wants to be heard. The key to giving someone what they want is to listen when they speak. Ask questions if you don't understand.
3) Be adaptable. Everyone is unique. You need to be able to handle unexpected events and act accordingly.
2) Communication is key. Body language, words and actions should be clear and convey sincerity. Always follow up.
1) Make people feel important. Say, “Thank you,” and go the extra mile by asking if there is anything else they need. People notice and are more likely to come back.
WBJ Web Partners
Most Recent
Most Recent
0 Comments