Processing Your Payment

Please do not leave this page until complete. This can take a few moments.

January 22, 2018

10 Things I know about ... Managed IT services

David S. Markey is a senior systems administrator for Worcester-based AVATAR Computing, Inc.

10) Cost. Managed service providers (MSP) offer technical support and monitoring for a fraction of the cost a full-time IT employee or IT department.

9) Active monitoring. MSPs offer the unique benefit of software tools actively monitoring for issues. This software flags and notifies IT staff of an issue, often before the end user even realizes there is a problem.

8) Patch update. MSPs can download and send software and security patches to your computer, schedule reboots for patch installations after hours and more…all in the background. There is no interruption of workflow for the business.

7) Anti-virus. Managed anti-virus tools allows technicians to actively monitor for threats ranging from spamware to viruses, trojan worms and ransomware.

6) Backups. Backups allow for recovery of data and operating system files in the event of malfunctions.

5) On-call support. On-call support and staffed call centers allow your business to stay in touch with IT staff, even if you are in different time zones.

4) Knowledgeable staff. IT staff can be trusted to know and learn about your business model, network infrastructure, and custom software.

3) Preventative maintenance, checks & services (PMCS). This is an old U.S. Army adage. PMCS prevents critical hardware failure for the moments when it counts most. Good IT staff will conduct physical hardware cleaning to remove dust/debris from building up in components.

2) Hardware lifecycle. Eventually as technology progresses, software requires better hardware specifications to run appropriately. Have you thought about what happens if your business doubles in size? Having a hardware lifecycle plan can help you plan your budget, thus keeping immediate knee-jerk-reaction impacts on your budget to a minimum.

1) Peace of mind. Having a reputable and well-known MSP on your team can help you relax.

Sign up for Enews

WBJ Web Partners

1 Comments

Anonymous
November 30, 2019
To run a business in a proper manner, it is important to keep the process of the data proper. There are some problems like the erasing of data or troubleshooting due to the natural disaster or the man-made disaster. Therefore separate and special attention is required towards the functioning of the data.
Order a PDF