Browse by:

10 things I know about... Customer service


By resolving difficult situations effectively, you create a partnership with your customer.

Senate unanimously supports Boston-Springfield high speed train

State House News Service |

The Massachusetts Senate on Thursday unanimously agreed to study the feasibility of developing a high-speed rail line between Boston and Springfield, an issue its sponsor portrayed as a matter of...

UMass Memorial, Harrington to join behavioral health forces

Laura Finaldi |

Responding to concerns from the state about access to inpatient psychiatric care in Central Massachusetts, UMass Memorial Health Care announced a formal partnership with Harrington HealthCare in...

New stop opening Monday on Framingham/Worcester line

Grant Welker |

A new commuter rail stop will open Monday on the Framingham/Worcester line, meaning many morning trains heading into Boston will be leaving at slightly different times.

MBTA approves largest Green Line Extension contract

State House News Service |

The MBTA on Monday approved its largest contract for work on the Green Line Extension since the project was halted two years ago amid budget overruns.

Monster Movers keeps growing

For the second year in a row in 2016, Monster Movers was named to the Inc. 5000 of fastest growing companies, including being a top 20 fastest growing transportation firms in the United States.

MBTA won't add new HeartToHub stops

Laura Finaldi |

The MBTA will not add stops in Framingham and Ashland to its evening express train from Boston to Worcester, after community members and local officials said they were opposed to the idea.

MassDOT covering winter costs with reserve funds

State House News Service |

Massachusetts hasn't yet paid all its bills for clearing state roads last winter, according to state transportation officials.

400+ Uber, Lyft drivers win license denial appeals

State House News Service |

Hundreds of Uber and Lyft drivers who failed state background checks have now successfully appealed their denials, Gov. Charlie Baker said Thursday.

Creating a walkable Worcester

Grant Welker |

Worcester officials are looking to Washington Square as a way to bring the city's walkable districts together.

Copyright 2017 New England Business Media