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March 25, 2008

Vonage to provide 911 emergency service, pay state $70K

Vonage Holdings Corp. has agreed to assure its Internet telephone subscribers have full and fast 911 emergency access and to pay the state $70,000.

The agreement settles a lawsuit that Attorney General Richard Blumenthal filed in May 2005 on behalf of the Department of Consumer Protection. The suit alleged that Vonage failed to fully inform users of its Voice over Internet Protocol (VoIP) phone service that their 911 calls could be delayed or not go through.

Vonage has already upgraded its system to assure its VoIP customers have the same ease of access to 911 as traditional phone subscribers.

The General Fund will receive $40,000 of the $70,000 paid by Vonage to the state. The Attorney General's Office and DCP will evenly split the remaining $30,000, which will be deposited in each agency's consumer fund.

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