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Advice
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KNOW HOWPerform customer win-loss analysis
June 26, 2017How do we know we can trust the intentions expressed by prospective customers? The secret is to not be fooled by polite, even sincere, communication and to trust, but verify, along the way.
June 26, 2017
10 things I know about... Securing mobile devices
June 26, 2017Always lock your screen. Unlocked phones are always going to dangerously accessible. The first line of defense is a PIN, password, pattern or a biometric measure like your fingerprint.
June 26, 2017
10 things I know about... Helping women succeed
June 12, 2017Think outside your normal circle. This means, remembering the woman on your team may have missed the conversation in the men's room.
June 12, 2017- 101
101: Tracking competitors
June 12, 2017Whether they guide your marketing efforts, service offerings or price decisions, your business competitors' activities should always be of interest to you.
June 12, 2017 
KNOW HOWFive signs your lawyer is a keeper
June 12, 2017While finding the right lawyer largely depends on your personality, there are some universal characteristics that all great lawyers share, and those are the things you should look for.
June 12, 2017- 101
101: Confronting a thief
May 29, 2017Even the most seemingly conscientious team member can present an unpleasant surprise: signs they are stealing from the company.
May 29, 2017 
KNOW HOW10 things I know about... Customer service
May 29, 2017By resolving difficult situations effectively, you create a partnership with your customer.
May 29, 2017
KNOW HOWHow to manage remote employees
May 29, 2017If you're like me, you place an incredible amount of importance on hiring – and retaining – locally based employees.
May 29, 2017
KNOW HOWFive reasons to trust contractors
May 15, 2017However, in an economy driven by budgets and deadlines, it may be in your best interest to qualify and select a trustworthy contractor at the earliest stages of your project.
May 15, 2017
10 things I know about... Small business lending
May 15, 2017If you are thinking about starting a business or obtaining capital for your small business, many organizations in Central Mass. can help.
May 15, 2017- 101
101: Beyond onboarding
May 15, 2017Onboarding new employees involves introductions, orientation, forms and office tours. But there some core tasks for a transition you or your managers may be overlooking.
May 15, 2017 - 101
101: Team conflicts
May 1, 2017As a leader, it's your place to step in and do damage control if differing views are impacting a project.
May 1, 2017 
10 things I know about... Public Wi-Fi
May 1, 2017Free public Wi-Fi connections are treated like a public utility, but they can be making you vulnerable to hackers.
May 1, 2017
KNOW HOWHow to attract more and better clients
May 1, 2017The key to growing business is utilizing a dual strategy of building an amazing brand that commands long-lasting attention and layering on a performance marketing approach that connects with the right audience to drive revenue.
May 1, 2017
KNOW HOWBridging the gap between Boomers and Millennials
April 17, 2017Not all ideas are good ideas, and not all investments can be great ones, but each generation needs to understand the value that others bring to the table.
April 17, 2017- 101
101: Leadership sharing
April 17, 2017Different than co-leadership, leadership sharing is about offering employees autonomy, giving away power and having a checklist of accountability to be sure leadership sharing and its value is maximized whenever possible.
April 17, 2017
