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Advice

  • 10 Things

    10 things I know about... Safe computing

    July 24, 2017

    Use strong passwords and keep them secure. Passwords should contain a mix of capital and lower-case letters, numbers, symbols and spaces.

    July 24, 2017
  • KNOW HOW

    Take small steps to improve communication

    Laura Burch July 24, 2017

    We all know communication is important in our professional lives. Yet a lot of us still seem to struggle with consistently and openly communicating in the workplace, which is a big problem since we rely on critical information to do our jobs well.

    Laura Burch July 24, 2017
  • 101

    101: Time management

    Susan Shalhoub July 24, 2017

    For a C-suite executive or business leader, efficient time management does not mean blindly diving in and tackling whatever is in your inbox or on your desk. To manage your time strategically, it could even mean not doing a particular task at all (

    Susan Shalhoub July 24, 2017
  • 10 things I know about... Securing mobile devices

    Michelle Drolet June 26, 2017

    Always lock your screen. Unlocked phones are always going to dangerously accessible. The first line of defense is a PIN, password, pattern or a biometric measure like your fingerprint.

    Michelle Drolet June 26, 2017
  • 101

    101: Change resisters

    Susan Shalhoub June 26, 2017

    Organizational change, whether adding a new division, software or personnel, means everyone has to adjust.

    Susan Shalhoub June 26, 2017
  • KNOW HOW

    Perform customer win-loss analysis

    Paul Joseph June 26, 2017

    How do we know we can trust the intentions expressed by prospective customers? The secret is to not be fooled by polite, even sincere, communication and to trust, but verify, along the way.

    Paul Joseph June 26, 2017
  • KNOW HOW

    Five signs your lawyer is a keeper

    Aivi Nguyen June 12, 2017

    While finding the right lawyer largely depends on your personality, there are some universal characteristics that all great lawyers share, and those are the things you should look for.

    Aivi Nguyen June 12, 2017
  • 10 things I know about... Helping women succeed

    Barb Finer June 12, 2017

    Think outside your normal circle. This means, remembering the woman on your team may have missed the conversation in the men's room.

    Barb Finer June 12, 2017
  • 101

    101: Tracking competitors

    Susan Shalhoub June 12, 2017

    Whether they guide your marketing efforts, service offerings or price decisions, your business competitors' activities should always be of interest to you.

    Susan Shalhoub June 12, 2017
  • 101

    101: Confronting a thief

    Susan Shalhoub May 29, 2017

    Even the most seemingly conscientious team member can present an unpleasant surprise: signs they are stealing from the company.

    Susan Shalhoub May 29, 2017
  • KNOW HOW

    10 things I know about... Customer service

    David Low May 29, 2017

    By resolving difficult situations effectively, you create a partnership with your customer.

    David Low May 29, 2017
  • KNOW HOW

    How to manage remote employees

    Kham Inthirath May 29, 2017

    If you're like me, you place an incredible amount of importance on hiring – and retaining – locally based employees.

    Kham Inthirath May 29, 2017
  • KNOW HOW

    Five reasons to trust contractors

    Andy Mcbeth, Liz Mason & Tom Dube May 15, 2017

    However, in an economy driven by budgets and deadlines, it may be in your best interest to qualify and select a trustworthy contractor at the earliest stages of your project.

    Andy Mcbeth, Liz Mason & Tom Dube May 15, 2017
  • 10 things I know about... Small business lending

    Sandie Cataldo May 15, 2017

    If you are thinking about starting a business or obtaining capital for your small business, many organizations in Central Mass. can help.

    Sandie Cataldo May 15, 2017
  • 101

    101: Beyond onboarding

    Susan Shalhoub May 15, 2017

    Onboarding new employees involves introductions, orientation, forms and office tours. But there some core tasks for a transition you or your managers may be overlooking.

    Susan Shalhoub May 15, 2017
  • 10 things I know about... Public Wi-Fi

    Michelle Drolet May 1, 2017

    Free public Wi-Fi connections are treated like a public utility, but they can be making you vulnerable to hackers.

    Michelle Drolet May 1, 2017